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What is ISO 9000?

The ISO 9000 series is a quality assurance program internationally recognized as a set of standards customers use to assess the ability of an organization to meet quality-related agreements. Customers that deal with an ISO-certified printer can be assured of more consistent workflows, quality and price. This certification also proves useful to companies who have international customers or conduct business on an international level. There are approximately 200,000 ISO-certified companies in the United States of which only about 400 are printing companies. There are approximately 60,000 printers in the United States.

The object of ISO 9000 is to design, implement and maintain a system to serve the needs of the company and their customers by providing assurance that the company can actually do what it says it can do, produce what it says it can produce, and deliver on the date specified. In order for this to happen, everything must start with a clear commitment from senior management. "Having a clear understanding of what the customer expects and what we can deliver is the beginning of a long term partnership," says Marc Brandt, President. "The entire staff at The Brandt Company is committed to making this happen."