How Do I Troubleshoot FTP Issues?
Answer: If you’re having trouble establishing an FTP connection with your account and the Brandt Company server, first double-check that you’re still connected to the Internet, then take a look at these troubleshooting tips:
Settings Make sure that you’ve entered your FTP settings correctly.
- host or address: ftp.brandtco.com
- user or login: the same that we sent you upon requesting access to our FTP site
- password: the password we sent you upon requesting access to our FTP site
If you need assistance with your unique username and password, please contact our support staff on our contact page.
Be sure to enter your host and user settings in all lowercase letters, with no spaces. Your password is case sensitive (in other words, “PASSWORD,” “PaSsWoRd,” and “password” are not the same).
Lost your password? Contact our support staff to request a new one.
Passive Mode Most FTP tools will connect using a process called passive mode by default, but if you’re having trouble, check your settings to make sure this option is selected.
You can typically find the passive mode option in your tool’s preferences or setup area (check your tool’s documentation if you have trouble locating this option). Try setting your FTP program to passive mode then trying to connect to your site again.
Ask Your Internet Provider FTP is usually a two-way conversation: You’re trying to connect to your account — to “talk” to the Brandt Company server — but FTP generally needs to be able to talk back to your computer. Some Internet service providers (ISPs) prohibit this kind of communication, which could be preventing you from establishing a connection.
If you’re certain that your FTP settings are correct, and you have exhausted the options above, you may want to check with your ISP to see if it has imposed any limitations on your service.
I have questions about Remote Access. Where can I get these answered?
Answer: We’ve created our own section for Remote Access Frequently Asked Questions. It’s located here.
What is Variable Data Printing (VDP)?
Answer: Variable Data Printing (also known as variable information printing or VIP) is a flexible form of digital printing, including on-demand printing, in which elements such as text, graphics and images may be changed from one printed piece to the next, without stopping or slowing down the printing process and using information from a database or external file. Some common applications for this involve:
- Direct marketing
- Invoicing
- Brochures
- Postcards